Privacy Policy

1. Who we are

Fluid Dynamics LLC DBA TetherCX ("TetherCX," "we," "us," "our") operates TetherCX, a customer-communication platform. We provide messaging services in two capacities:

• As a reseller/technology provider, we enable business clients ("Participating Businesses" — e.g., car wash locations and other multi-location service operators) to text with their own customers and manage those conversations through a shared inbox.
• As a marketer of our own services, we communicate directly with business owners and decision-makers who express interest in TetherCX, primarily through our website.

This policy explains both uses. Section 2 covers messaging sent on behalf of Participating Businesses to their customers ("Platform Messaging"). Section 3 covers messaging TetherCX sends to prospective business customers about our own product ("Sales Messaging").

2. Platform Messaging (Reseller Services)

What we collect

Mobile phone number, message content and replies, delivery metadata, and opt-in/consent records tied to the number.

How it's used

To deliver two-way messaging between an end customer and the Participating Business they contacted, to display that conversation in the Participating Business's TetherCX inbox, and to honor opt-out/help preferences.

Who it's shared with

The Participating Business the end user is messaging (they own that customer relationship), and service providers who help us operate the messaging infrastructure (e.g., SMS carriers, hosting). We do not sell or share this data with any other third party for marketing purposes.

How you opt in

By texting a Participating Business's number first, submitting your number through that business's webchat widget, or agreeing to SMS communications as part of a membership or account agreement with that business.

No marketing via this channel

Platform Messaging is limited to the customer-care purposes above; TetherCX does not use Platform Messaging data to send its own marketing.

3. Sales Messaging (TetherCX's Own Outreach)

What we collect

Name, mobile phone number, and any message submitted through the lead-capture webchat widget on tethercx.com.

How it's used

To follow up with prospective customers about the TetherCX platform, including product information, pricing, and sales outreach.

Who it's shared with

Internal TetherCX sales staff and service providers who help us send messages (e.g., SMS/CRM platforms). We do not sell or share this data with third parties for their own marketing purposes.

How you opt in

By voluntarily submitting your name and phone number through the webchat widget on tethercx.com, after affirmatively checking the consent box displayed above the Submit button. We do not add numbers from purchased lists or any other source.

4. How you opt out and get help

Reply STOPto any message to opt out of that specific messaging program; you'll receive a confirmation. Reply HELPfor assistance. You can also contact us at the email below. Opting out of Sales Messaging does not opt you out of Platform Messaging you've separately consented to with a Participating Business, and vice versa.

5. Contact