SMS Terms & Conditions

1. Program name and description

These SMS Terms & Conditions ("Terms") govern Tether Customer Messaging by Fluid Dynamics LLC DBA TetherCX (the "Program"), operated by Fluid Dynamics LLC DBA TetherCX through its product Tether for participating car wash locations. By opting in to the Program, you agree to these Terms.

The Program provides two-way customer-care messaging. Customers contact a location by SMS or continue a website webchat by SMS; location staff reply from a shared inbox about services, hours, appointments, and related follow-ups. This is not a marketing blast or affiliate lead program.

The Program also delivers account and service notifications to members of a participating location — for example, billing or payment notifications such as a declined payment method, and related account updates — where the member has consented as part of signing a membership agreement. These are transactional account messages, not marketing.

2. Consent (opt-in)

Consent is obtained in one of the following ways: (1) you text the location's business number first; (2) you enter and submit your mobile number in the website webchat widget to continue that conversation by text; or (3) you provide your mobile number and agree to account SMS communications as part of signing a membership agreement with a participating location.

Consent under (1) and (2) covers two-way conversational messaging with the location you contacted. Consent under (3) additionally covers recurring account and service notifications related to your membership, such as billing or payment alerts. We do not send marketing or promotional messages through this Program; any promotional messaging is handled separately and requires its own separate opt-in.

3. Message frequency and rates

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4. Opt-out and help

Reply STOP to opt out. After you send STOP, you will receive a confirmation and no further Program messages will be sent unless you opt in again. Reply HELP for help, or email hello@tethercx.com.

5. Privacy

How we handle mobile numbers and messaging data is described in our Privacy Policy. We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Eligibility and acceptable use

You must be the authorized user of the mobile number you provide. Do not use the Program for unlawful, abusive, or fraudulent purposes.

7. Changes

We may update these Terms by posting a revised version on this page with an updated "Last updated" date. Continued use of the Program after changes means you accept the revised Terms.

8. Contact

Fluid Dynamics LLC DBA TetherCX / Tether Customer Messaging · hello@tethercx.com