Customer story
Big Splash Car Wash runs every customer conversation on Tether
Big Splash Car Wash operates express-tunnel car washes with unlimited-wash membership programs. Its locations are live in production on Tether — real business numbers, real members, real recovery cases.
The problem
Customer texts, webchats, and membership questions were spread across tools, and nothing guaranteed a message got answered. Failed membership payments — the silent revenue leak in every wash membership program — were chased by hand, when they were chased at all. The team wanted one place where staff at any location could see and answer every conversation, with management visibility across sites.
The switch
Big Splash previously ran location texting on another provider. Its live business numbers now run on Tether — voice service unchanged, carrier-verified messaging — so inbound texts, webchat conversions, staff replies, and automated payment-recovery sequences all land in one place.
What Tether does for Big Splash
One inbox, every location
SMS, webchat, and email from every wash land in one location-scoped inbox with assignment and keyboard triage, so no customer message gets dropped between sites.
Membership payment recovery
Failed membership charges become tracked recovery cases with automated, consent-aware SMS and email outreach and a manager review queue — recovered revenue instead of silent churn.
Compliance by default
Opt-in state is automated and audited, STOP and HELP are honored automatically, and quiet hours are enforced at send time — platform-wide, not per campaign.
Results
We publish measured results — recovered membership revenue, conversations handled, and staff response times — only from real production data over a stated window, so detailed numbers will appear here as they accumulate. No projections, no synthetic baselines.
Run your locations the same way.
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