Frequently asked questions

TetherCX is a web product for multi-location businesses that need one team inbox across SMS, email, and webchat, plus automated recovery of failed membership and subscription payments.

Voice (AI phone answering) is offered as an add-on. Staff sign in at /login; customers reach a location by texting the business number or starting webchat on the operator's site.

Multi-location operators with membership or subscription revenue — car wash is a common vertical, but the product is industry-agnostic.

Teams that answer customers by text, email, and web chat from one place, with per-site numbers, hours, and staff while owners see every location from one login.

Public pricing starts at $179/mo per location per location per month with unlimited seats.

Other tiers, messaging usage overages, Payment Recovery packaging, and Voice add-on pricing are quote-only — use Talk to sales on the homepage or contact us below.

SMS, email, and webchat from every location land in one shared inbox. Webchat can convert visitors into ongoing SMS threads.

Voice calls answered by TetherCX Voice appear in the same inbox as transcripts when Voice is enabled for a location.

When a membership or subscription payment fails, Payment Recovery opens a tracked case and can run automated, consent-aware SMS and email outreach to bring the customer back.

STOP, HELP, and quiet hours are enforced on outbound sends. Managers can review cases and step in from the same product.

TetherCX Voice is AI phone answering for inbound calls: location-approved knowledge (hours, plans, FAQs), live transfer to staff, voicemail, mid-call SMS links, and transcripts in the inbox.

Voice is an add-on with quote-only pricing — contact sales for availability and rates for your locations.

Outbound SMS for tenant locations requires a verified A2P 10DLC campaign on the messaging provider. Consent, opt-out (STOP), HELP handling, and quiet hours are built into the send path.

Marketing and account-service messages follow separate consent rules; the product records opt-in state for audit.

Use the contact form on the homepage, email hello@tethercx.com, or call or text (816) 441-7869.

Existing customers sign in at /login. Onboarding, number provisioning, and A2P registration are handled with your team during setup.

TetherCX is not affiliated with Tether (USDT) cryptocurrency or tetherai.ca.

We are customer communication software for operating businesses — not a blockchain or crypto product.